This Policy describes the manner in which the Town of Surrey (“Surrey”) collects, uses, retains, safeguards, disclosesand disposesof the personal information of subscribers and other users of the Surrey Live website located at surrey.gameonstream.com (the “Website”) and features and services provided on or through use of the Website (collectively, the “Services”) as well as the pictures, images, videos, text and other content (“Content”) available through the Services or otherwise through use of the Website.
We collect information in two ways:
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Surrey may associate your device identifiers or phone number with your Surrey Live Account.
When you use the Servicesor view Content,we may automatically collect and store certain information in server logs. This may include:
If any Service includesa unique application number, this number and information about your installation (for example, the operating system type and application version number) may be sent to Surrey and its service providers when you install or uninstall that Serviceor when that Serviceperiodically contacts our servers, such as for automatic updates.
We may collect and store information (including personal information) locally on your computer system or mobile device using mechanisms such as browser web storage and application data caches.
We use various technologies to collect and store information when you visit the Website and/or access the Services, and this may include sending one or more cookies or anonymous identifiers to your device.
We collecttelephone loginformation such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routinginformation and types of calls.
If you purchase Services (either by way of a subscription or otherwise), you will be required to provide transaction related information (such as payment card details). Please note that Surrey does not handle or store any credit card information and uses a payment gateway in regard to the foregoing. Although such payment gateway has been retained by one of Surrey’s subcontractors, such payment gateway is subject to the requirements that generally apply to Surrey service providers.
We use the information we collect from theWebsite andServices to provide, maintain and improve the Services, to develop new services and functions, and to ensure the security of our computer facilities (and those of our service providers) as well as the safety of Website users and individuals who appear in the Content.
When you contact Surrey or our service providers,we or our service providers may keep a record of your communication to help resolveany issues you might have. We may use your email address to inform you about the Services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of the Services.
Our service providersmay process your personal information on a server located outside of Canada. Likewise your personal information may be stored outside of Canada.
You will have access to your personal information. In the event personal information we have about you is inaccurate, you are free to have the foregoing corrected. When request access to or updating of your personal information, we may ask you to verify your identity before we can act on your request. In regard to requested changes to business or transactional related information, we may also require supporting materials to confirm and validate the corrections that are being requested.
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate cost and/or efforton our part.
We will retain your personal information for such time as is required to complete the underlying purpose for which it was collected. We may retain transaction related information for a period of time following completion of the underlying transaction in accordance with our document retention policy.
After you delete information from our Website and/or any account to receive Services or Content, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems. Such residual copies will be retained no longer than provided in our document retention policy.
We do not share personal information with companies, organizations and individuals outside of Surrey and GOSunless one of the following circumstances applies:
We will share personal information with companies, organizations and/or individuals outside of Surrey when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
If your Surrey Livesubscription is managed for you by a domain administrator then your domain administrator and resellers who provide user support to your organization will have access to your Surrey Live subscription information (including your email and other data). Your domain administrator may be able to:
We will share personal information with companies, organizations or individuals outside of Surrey if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of the Services.
We work hard to protect our systems from unauthorized access and safeguard personal information that we hold from unauthorized access, alteration, disclosure or destruction. We impose similar requirements from our service providers. In particular, the Website, Services and Content are subject to the following security measures: